Project Description

American grocery store (client) operating approximately 1,300 supermarkets in 11 states needed assistance with implementing WAS ND v6 configuration and installation.

The Situation

Client was handling several open problem tickets with IBM in conjunction with handling an open issue with the deployment manager hanging. The client needed a Subject Matter Expert (SME) to oversee the project, determine the root cause and provide recommendations and assistance with implementing changes in the WebSphere Application Server ND V6 configuration and installation. TxMQ was asked to provide project leadership and the SME.

The Project Manager was responsible for providing a system analysis of the WAS-­ND application and system logs to identify the problem origin and recommend a course of action to resolve the issue. It was expected that the SME analyze WAS-­?ND security and Tivoli Directory setup, propose changes and technical explanations for potential solutions and then oversee the implementation of said solutions. The expectation at the end of the project was that all IBM open tickets and issues would be resolved and WAS-­ND would be installed and configured properly.

The Response & Methodology

The first step on a long list of ‘to-do’s” was to meet with the client’s on-staff system administrators to discuss all installation procedures and pre?install requirements. This was an imperative step to ensure that procedures were discussed for resolving problems via IBM PMRs for WebSphere issues. After the analysis of the project, a technical explanation was developed which outlined several possible solutions. After the client evaluated recommendations and a solution was chosen our solution was implemented. Subsequent testing was necessary as the system needed to remain in compliance with the client’s change management policies and procedures. Throughout the duration of the project, the TxMQ consultants facilitated technical meetings with onsite resources and provided status reports to all parties involved in the project.

The Result

The TxMQ consultant ensured that the project was completed and the configuration of WAS?ND remained compliant with all of the client’s change management policies and procedures.

Photo courtesy of Flickr contributor Jay Gooby

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